Privacy Policy
We are asking you to trust us with your data on the back of a breach of your data. This page says exactly what we do with it — in plain English.
1. Who is responsible for your data
The data controller is Match Me Legal Limited, trading as Manchester Airport Claims, of Suite F14, Northwich Business Centre, Northwich, Cheshire, CW9 5BF, registered in England & Wales under company number 09948730 and with the Information Commissioner’s Office under reference ZB663349. Match Me Legal Limited is authorised and regulated by the Financial Conduct Authority, firm reference number 838981.
Our data protection contact is [NAME / ROLE], reachable at info@manchesterairportclaims.co.uk.
2. What we collect
When we receive it. Your name, telephone number and email address reach us when you press “Continue” at the end of step one — before you sign anything. We do this so that if something interrupts you part-way through, your enquiry is not simply lost. Until you tick the consent box and sign at step two, the record is marked incomplete, and an incomplete record is never treated as an instruction to pursue a claim — that only happens when you sign at step two.
Our basis for holding an incomplete enquiry is our legitimate interests in following up an enquiry you started (Art. 6(1)(f)). If you would rather we did not, email info@manchesterairportclaims.co.uk and we will delete it — you do not have to give a reason, and you can ask at any time.
Only what the form asks for, plus the technical record that proves you signed it:
- your full name, telephone number and email address;
- your answer to whether Manchester Airport Group emailed you about the breach;
- your on-screen signature image, and the date and time you signed;
- the IP address, browser and device you submitted from, kept as evidence of consent;
- where you came to the site from, if you arrived through an advert or a link;
- any correspondence you send us afterwards.
We do not collect bank or payment details. We will never ask you for them, and no one legitimately acting on this claim will either.
3. Why we use it, and our lawful basis
| What we do with it | Lawful basis under UK GDPR |
|---|---|
| Check whether your circumstances fit the claim and contact you about it | Steps taken at your request before entering a contract (Art. 6(1)(b)) |
| Pursue your claim against Manchester Airport Group on your behalf | Performance of the contract you enter into by signing at step two (Art. 6(1)(b)) |
| Keep a record of the consent you gave and when | Our legal obligation as an FCA-regulated claims management firm (Art. 6(1)(c)) |
| Handle complaints, prevent fraud, and keep the site secure | Our legitimate interests in running a lawful, secure service (Art. 6(1)(f)) |
4. Who we share it with
Manchester Airport Group and its representatives — when we put your claim to them, and only what is needed to identify you and pursue it. If it ever became necessary to instruct a solicitor, we would do so only with your separate agreement.
Our suppliers — Supabase, which stores our records in its London region; our web hosting provider; Google, which serves the site’s fonts; and, only if you accept the cookie banner, Meta, for advertising measurement. They act on our written instructions and cannot use your data for their own purposes.
Regulators and authorities — the FCA, the ICO, the Financial Ombudsman Service or a court, where we are required to. We never sell your data, and we never share it with other claims firms or lead generators.
5. How long we keep it
Incomplete enquiries — where step one was completed but nothing was ever signed — are not deleted on a timer. We keep them so we can follow up an enquiry you started, and we hold them until you ask us to delete them or we no longer have a reason to keep them.
We keep your claim record and the evidence of the consent you gave for at least 6 years from the date you signed, which is the period we need it for to answer legal questions about the introduction, and we do not delete it automatically after that. If you cancel, or your claim is not taken on, we keep enough to show that the introduction happened and that you cancelled.
Nothing here removes your right to ask us to delete your data. If you ask, we will — unless we are legally required to keep a specific record, in which case we will tell you what we are keeping and why. See section 8.
6. Where it is stored
Your claim record is stored in a managed Postgres database hosted in the United Kingdom (London region). Only our own systems, using a privileged server-side key, can read it — the website itself can write a claim but cannot read a single record back.
If any supplier processes your data outside the UK, we put an International Data Transfer Agreement or the UK Addendum to the EU standard contractual clauses in place first. Details are available on request.
7. How we keep it safe
The form is served over TLS, records are encrypted at rest, access is restricted to staff who need it and is logged. If we ever suffer a breach that is likely to put your rights at risk, we will tell the ICO within 72 hours and tell you without undue delay.
8. Your rights
You can ask us for a copy of your data, ask us to correct it, ask us to delete it, ask us to restrict or stop using it, object to processing based on our legitimate interests, ask for it in a portable format, and withdraw your consent at any time.
Email info@manchesterairportclaims.co.uk and we will respond within one month. It is free, and we will not ask you why.
9. Cookies
We set nothing on your device unless you agree to it first. To carry your answers from step one to step two we use your browser’s session storage, which is cleared the moment you close the tab and is never sent to us. Beyond that, the only thing we would set is one advertising cookie from the Meta Pixel, and only if you press “Accept” on the banner — we use it to measure which adverts bring people here. Refusing has no effect on your claim. We never send Meta your name, contact details or signature. Our Cookie Policy sets out exactly what is set, by whom, and for how long.
10. Marketing
We contact you about your claim because you asked us to. We will not add you to a marketing list, and we will not pass your details to anyone else for marketing. If we ever want to tell you about another service, we will ask you first, and every message will carry a one-click unsubscribe.
11. Complaining to the ICO
If you think we have mishandled your data, please tell us first at info@manchesterairportclaims.co.uk. You also have the right to complain directly to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF — 0303 123 1113 — ico.org.uk.